Last Updated: 2025/05/12

Moneda Digital GmbH ("Moneda", "we", "us", "our" or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services ("Service"). It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR). By using Moneda, you agree to the practices described in this Privacy Policy.

If you have any questions or concerns, you can contact us at [email protected].

1. Information We Collect

We collect personal data necessary to provide and improve our services.

1.1 Personal Data You Provide

• Account and Profile Information: When you create an account or profile to use our Services, we collect Personal Information such as your name, email address, password, and any other details necessary for account creation. For institutional users, additional information such as organization name and job title may be required. We use this information to authenticate your account and provide you with the requested Services.
• Contact Information and Communications: When you contact us via our website, email, or other channels, we collect your name, email address, and any other details you choose to provide, including the content of your communications. This information is used to respond to your inquiries and improve our support.
• Account Activity: Account address, balance, transaction history, deposits, withdrawals, and trade interactions.
• Profile Data: Investment goals, risk tolerance, and financial experience.
• Support Information: If you request technical support, we process your Personal Information, including your contact details and the nature of your request. This helps us resolve issues and improve our Services. Additionally, we may collect engagement data related to your interaction with our Services to enhance support.
• Financial Information: If you make a purchase or financial transaction through our Services such as paying for a Subscription Plan, we might collect payment-related information. This information is used solely for processing payments and fulfilling your purchase request.
• Other Information: Depending on your use of our Services, you may provide us with additional information such as wallet addresses, user preferences, or application settings. We collect and store this information to enable the functionality of our Services and tailor your experience.
• Biometric Data: If you enable biometric authentication (such as fingerprint or facial recognition), we process biometric data to facilitate secure sign-ins and transaction approvals related to your self-custodial wallet. This data is processed locally on your device and is not stored or accessible by Moneda.

1.2 Data Collected Automatically

• Device Information: Device type, operating system, app version, and app settings.
• Usage Data: Information about how you interact with the app, including but not limited to session duration, feature usage, and error tracking.
• Log Data: IP address, login timestamps, and diagnostics.

1.3 Data from Third-Party Services